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1. Applicability and General Terms
Globexpert Fundraising provides complimentary fundraising services and prize donations on a case-by-case basis for qualifying events with a minimum attendance of 150 guests and a minimum ticket price of £50 per person.

These Terms and Conditions are to be read in conjunction with those associated with the specific event you attended. By participating in or purchasing an experience or prize, you confirm that you have reviewed, understood, and accepted these terms.

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2. Event Purchases, Experiences & Prizes
Non-Refundable Purchases: All purchases or donations made at events are non-refundable. Funds are transferred immediately after the event to the benefiting charity, event organiser, and suppliers. Refunds are only issued in exceptional circumstances, such as force majeure or death, if occurring within seven days of the purchase. This is subject to verification and review and is at Globexpert’s sole discretion.

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Exchange Policy: In the rare cases where exchanges are permitted, they are limited to a like-for-like basis and contingent upon availability, charity needs, and supplier terms.

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Deposits for Unpaid Bids: If a full payment is not completed at the time of the event, a non-refundable deposit will be required and deducted from the outstanding amount. Full payment is expected within 48 hours post-event, with defaulting bids forfeiting all claims to prizes.

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Prize Delivery: Experiences and prizes are sent either via email or Royal Mail, depending on the prize type. Framed items will be delivered via courier within 28 working days. Please allow up to 14 working days for Royal Mail deliveries, and check spam folders for all e-vouchers.

Damage Reporting: All items delivered by courier must be inspected upon receipt. Any damage must be reported to Globexpert Ltd. within 48 hours of delivery to qualify for any corrective action, subject to insurance coverage.

Experience Validity: Unless otherwise specified, all experiences have a 9-month validity period. Experience e-vouchers must be redeemed within 6 months to ensure use within the 12-month validity period. Expired vouchers cannot be extended.

Third-Party Terms: Experiences, travel accommodations, and other arrangements are provided by third-party suppliers. Globexpert Ltd. has no control over these third-party terms, including policies on pets, smoking, children, alcohol use, or operation hours. All communications, adjustments, and disputes are the direct responsibility of the consumer with the third party.

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Representation Disclaimer: Images in promotional brochures are illustrative and may differ from actual prizes. Globexpert Ltd. is not responsible for such discrepancies.

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3. Liability Disclaimer for Third-Party Payments on Donated Items
Globexpert Ltd. acts solely as a payment facilitator on behalf of third parties, including event organisers, charities, and suppliers. By making a payment through Globexpert Ltd., you agree to the following conditions:

Third-Party Responsibility: Globexpert Ltd. is not liable for the delivery, quality, or performance of goods or services provided by third parties. Any issues, claims, or disputes must be directed to the respective third party.

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Warranty Disclaimer: Globexpert Ltd. provides no warranty, express or implied, regarding the quality, availability, or fitness for the purpose of third-party goods or services.

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Limitation of Liability: Globexpert Ltd. is not responsible for any loss, damage, or expense incurred as a result of third-party actions, non-performance, or delayed fulfilment. The Consumer Rights Act 2015 governs all disputes concerning goods and services offered by third parties, and any redress must be sought directly from them.

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4. Refund Policy & Disputes
No Refunds Policy: Refunds are not provided for third-party payments, as payments are transferred directly to the charity or supplier. Refund requests must be resolved with the third party directly.

Exceptional Circumstances: In cases of force majeure or death (within 7 days of purchase), a refund may be granted, subject to a non-negotiable administration fee of 50% of the purchase price or £500, whichever is less.

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5. Compliance with UK Law
Globexpert Ltd. adheres to all applicable UK legislation, including the Consumer Rights Act 2015, which safeguards consumers’ statutory rights. These rights, however, apply solely to third-party suppliers of experiences and items, not to Globexpert Ltd., as we function only as a facilitating entity.

6. Dispute Resolution and Jurisdiction
In the event of a dispute that cannot be resolved directly, parties may seek mediation or other forms of alternative dispute resolution (ADR). Globexpert Ltd. reserves the right to require ADR before any formal litigation proceedings are pursued. Any unresolved disputes will be governed by and construed in accordance with the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales.

7. Agreement to Terms
By engaging with Globexpert Ltd.’s services, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety, with no grounds for subsequent appeal on terms you deem unsatisfactory after purchase. Globexpert Ltd. reserves the right to amend these Terms and Conditions at any time without prior notice, with the amended terms posted on our official website taking immediate effect.